CDP platform · 1 of 44 in the CdpHub directory
NICE integrations
CdpHub documents 165 listings from NICE's catalog, covering 108 distinct tools. 18 of those listings send data from NICE to a tool, 46 use a tool as a source and 101 move data both ways. 160 can run server-side and 5 in the warehouse. Every listing links to NICE's own documentation.
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Customer Support
52 listings · 32 tools · the 6 most widely listed firstZendesk (Frontline Agent Console). Creates and assigns Zendesk tickets for inbound NICE CXone contacts by ANI or custom fields through Frontline's embedded console, saving chat transcripts, mapped fields and dispositions.
Zendesk (Agent Embedded). Sets up the embedded NICE CXone Agent Workspace in Zendesk, sharing contact and interaction data with Zendesk records through standard or enhanced workflow execution in Studio.
Zendesk (Agent Workspace). Connects Zendesk with NICE CXone Agent Workspace so Zendesk records appear in the agent's customer card and data captured in Agent Workspace is written to Zendesk records.
Zendesk (AMC DaVinci). Links NICE CXone to Zendesk through AMC Technology's DaVinci so agents click to dial from Zendesk, get screen pops there and have each call and interaction logged.
Zendesk (CRM Ticketing). Brings Zendesk users and their solved tickets into NICE CXone with the One-Connector, where tickets can be searched and evaluated with Quality Management for up to 90 days.
Zendesk (Knowledge Hub). Hooks Zendesk up to NICE CXone Knowledge Hub as a knowledge source using an OAuth client created in Zendesk Admin Center and tokens generated with Python.
ServiceNow (Agent Embedded). Embeds NICE CXone Agent Workspace in ServiceNow so agents see ServiceNow records during contacts and NICE CXone interaction data is written to them, with optional reskill scripting.
ServiceNow (Agent Workspace). Puts ServiceNow records in front of NICE CXone Agent Workspace agents and saves interaction data into ServiceNow through workflows run from a modified Studio script.
ServiceNow (AMC DaVinci). Brings NICE CXone screen pops, presence and telephony control into ServiceNow with AMC Technology's DaVinci toolkit, which also logs call activities and can transcribe calls live.
ServiceNow (Skybox ServiceNow Agent). Runs a NICE CXone agent interface inside ServiceNow through Skybox, popping incidents or incident lists per interaction, logging call data and dispositions, and offering click-to-call.
ServiceNow (SOFTEL). Routes identified NICE CXone callers using their ServiceNow profile or incident and writes CXone interaction data into ServiceNow records and incidents when calls come in, built by SOFTEL.
ServiceNow (Unified Agent Workspace). Brings NICE CXone voice calls, chats and digital messages into the ServiceNow workspace with softphone controls, live transcripts, customer context and presence that syncs with NICE CXone.
ServiceNow (Knowledge Hub). Adds ServiceNow as a knowledge source for NICE CXone Knowledge Hub through an OAuth application registered in ServiceNow, signed in from Knowledge Hub.
Amazon Connect (real-time recording). Records Amazon Connect calls in NICE CXone as they happen by reading audio from Kinesis Video Streams through a cross-account IAM role, with contact and agent events sent via EventBridge.
Amazon Connect (recording import). Imports new Amazon Connect voice and screen recordings archived in S3, with metadata, users and up to 50 business data fields, into NICE CXone, where they feed quality management and analytics.
Amazon Connect (workforce management). Feeds Amazon Connect inbound voice and chat queue data, including historical, real-time and intraday figures, into NICE CXone WFM through the WFM Engagement Hub for forecasting.
Oracle Service Cloud (Agent Embedded). Places NICE CXone Agent Workspace (Embedded) inside Oracle, so agents handle contacts next to Oracle records while workflows read and update those records.
Oracle Service Cloud (Agent Workspace). Brings Oracle records into the NICE CXone Agent Workspace customer card and logs interaction data to Oracle, using a dedicated system user with read and write access.
Oracle Service Cloud (Knowledge Hub). Feeds a NICE CXone Knowledge Hub knowledge base from Oracle Service Cloud or Oracle Knowledge Management Cloud through their REST APIs, with basic or JWT authentication.
Show the other 26 Customer Support toolsShowing all 32 Customer Support tools
IBM Watson Assistant. Hands NICE CXone voice and text conversations to IBM Watson virtual agents and returns their responses, with text bots set up by the customer and voice bots with help from NICE.
NovelVox (NV Desk). Creates an NV Desk case for every NICE CXone voice, digital, IVR or voicebot interaction, shown inside the agent workspace with SLA-based escalation and reporting.
NovelVox (Agent Accelerator for Banking). Surfaces account balances, transactions and loan status from cores like Jack Henry, Symitar, Fiserv and FIS inside NICE CXone on call arrival, with NovelVox workflows for payments and disputes.
NovelVox (Agent Accelerator for Credit Union). Connects NICE CXone to credit union cores such as Jack Henry jXchange, Symitar SymXchange, Fiserv and Corelation Keystone through NovelVox, popping member profiles and balances.
NovelVox (Agent Accelerator for Healthcare). Surfaces patient data from EHRs such as Epic, Oracle Health and Athenahealth in NICE CXone as calls arrive and writes agent updates back through NovelVox's governed workflows.
Avaya. Records calls from an Avaya telephony system in NICE CXone, reading CTI events through Avaya TSAPI and capturing audio over DMCC, SIPREC or both, as part of multi-ACD recording.
Avaya (CMS for workforce management). Sends real-time agent states and 15-minute historical skill data from Avaya CMS to NICE CXone WFM through an agent state connector, for forecasting, intraday views and adherence.
SAP Service Cloud (AMC DaVinci). Uses AMC Technology's DaVinci to tie NICE CXone into SAP CRM, SAP Sales Cloud and SAP Service Cloud, giving agents screen pops and click-to-dial while call activity is logged.
SAP Service Cloud (NovelVox CTI Connector). Pops SAP C4C customer records, past interactions and support history for incoming NICE calls and puts answer, hold, transfer and disconnect controls inside C4C through NovelVox's connector.
A5 Easy Desk. Runs large numbers of WhatsApp accounts through NICE CXone instead of WhatsApp Web with A5 Easy Desk, keeping every interaction on record in CXone for regulatory compliance and analytics.
Cisco Unified Contact Center Enterprise. Brings historical, real-time and intraday voice data from on-premises Cisco UCCE 15.0(1) into NICE CXone WFM through the WFM Engagement Hub, using a connector the customer installs.
Cisco Unified Contact Center Express. Relays Cisco UCCX agent states to NICE CXone WFM in real time through an on-premises connector and pulls skill history from the Cisco ACD database by SQL for forecasting and staffing.
ConnectLingua. Translates NICE CXone voice and digital conversations live with InteractCX's ConnectLingua, playing translated speech in an AI voice and offering pretranslated quick replies to agents.
Document360. Pulls content from a Document360 knowledge base portal into NICE CXone Knowledge Hub through the Document360 API, authenticated with a GET-only API token.
Engageware. Copies Engageware procedures, documents, answers and other article types into a NICE CXone Knowledge Hub knowledge base for agents, syncing once a day after the first run.
Google Contact Center AI. Sends NICE CXone call audio and chat text to Google Contact Center AI, which returns FAQ article suggestions and Smart Reply options to agents, in public preview.
KMS Lighthouse. Brings KMS LightHouse articles that the NICE CXone API service account can read into a Knowledge Hub knowledge base, so agents can draw on them in NICE CXone.
Lake CRM CTI Connector. Embeds the NICE CXone Agent UI in CRMs such as Microsoft Dynamics, ServiceNow, Zendesk and Salesforce with Lake's CRM CTI connector, adding automatic account lookup and click-to-dial.
LanguageLine Solutions. Adds LanguageLine phone interpreters to NICE CXone (inContact) calls within seconds at any hour, and lets in-language IVR call flows be built into the platform.
Procedureflow. Surfaces Procedureflow's visual process flows to agents in NICE CXone through Agent Assist during live interactions, matched to the context of each conversation.
RightAnswers. Syncs RightAnswers article content into NICE CXone Knowledge Hub with a username and password connection, refreshing daily with changes since the last successful run.
SmartAction. Handles voice and messaging conversations with SmartAction's Omni-bot ahead of NICE inContact CXone and hands out-of-scope customers to live agents along with data from the conversation.
SolarWinds Service Desk. Links SolarWinds Service Desk to a NICE CXone Knowledge Hub knowledge base with a JSON Web Token that a Service Desk administrator generates for their own user.
CRM & Sales
35 listings · 15 tools · the 6 most widely listed firstSalesforce (agent assist). Shows live NICE CXone call transcripts inside Salesforce and sends Google-calculated sentiment scores there to drive next best action suggestions, as a public preview.
Salesforce (Agent Embedded). Installs NICE CXone's Agent Workspace for Salesforce in Salesforce Lightning, with optional screen pops, record lookups and updates through workflows, and manual record creation by agents.
Salesforce (Agent Workspace). Pairs Salesforce Lightning with NICE CXone Agent Workspace so Salesforce records show in the agent's customer card and interaction details land in Salesforce, opening as console tabs.
Salesforce (AMC DaVinci). Pairs NICE CXone with Salesforce, Service Cloud Voice included, via AMC Technology's DaVinci platform for CTI features like presence, telephony control and real-time call transcripts.
Salesforce (digital channel routing). Routes chats from Salesforce native digital channels, such as web chat, WhatsApp, Messenger, LINE and Apple, through the NICE CXone routing engine to agents in Agent Workspace for Salesforce Voice.
Salesforce (Service Cloud voice). Embeds NICE CXone voice handling in the Salesforce Service Cloud Omni-Channel widget, with click-to-dial, a Salesforce task logged for every call, and live transcripts and sentiment.
Salesforce (Synqed connector). Links NICE CXone with Salesforce through Synqed's connector for screen pops, click-to-dial from Salesforce fields, note and wrap-up code sync, and full chat transcripts saved to Salesforce.
Salesforce (CRM Ticketing). Imports agents and solved or resolved Salesforce tickets into NICE CXone through One-Connector for Ticket Search and Quality Management, keeping the last 90 days of tickets.
Salesforce (Knowledge Hub). Connects Salesforce to NICE CXone Knowledge Hub as a knowledge source through a Salesforce connected app, with Knowledge Hub generating the tokens itself after you authenticate.
HubSpot (Agent Workspace). Shows HubSpot records in the NICE CXone Agent Workspace customer card and writes interaction data back to HubSpot through search, create and data memorialization workflows.
HubSpot (Synqed connector). Embeds NICE CXone in HubSpot with Synqed's connector, which identifies the caller on arrival, pops a filled-in HubSpot form and syncs notes and wrap-up codes between the two.
Microsoft Dynamics (Agent Embedded). Runs the embedded NICE CXone Agent Workspace within Microsoft Dynamics, sharing contact and interaction data both ways and letting agents create Dynamics records by hand if enabled.
Microsoft Dynamics (Agent Workspace). Links Microsoft Dynamics to NICE CXone Agent Workspace with a CRM configuration and Studio script, so Dynamics records surface for agents and contact details are saved back to them.
Microsoft Dynamics (AMC DaVinci). Ties Microsoft Dynamics to NICE CXone with AMC Technology's DaVinci toolkit, offering screen pops, intelligent call routing, role-based interface tailoring and real-time analytics.
Microsoft Dynamics (Customer Dynamics e2 Agent). Embeds a NICE CXone omnichannel agent in Microsoft Dynamics CRM through Customer Dynamics' e2 Agent, with screen pops, a timeline activity added on answer, and DTMF or link-based payments.
Microsoft Dynamics (SOFTEL). Uses Microsoft Dynamics 365 profiles to tailor routing of identified NICE CXone callers and fills Dynamics records and fields from CXone interaction data as calls arrive, via SOFTEL.
Microsoft Dynamics (Synqed connector). Notifies Microsoft Dynamics 365 agents of incoming NICE CXone interactions through Synqed's connector, pops a pre-filled form, resolves multiple matching records and syncs notes.
Microsoft Dynamics (Knowledge Hub). Uses Microsoft Dynamics as a knowledge source for NICE CXone Knowledge Hub, authenticated with OAuth tokens from an app registered in Microsoft Entra ID.
Kustomer (Agent Embedded). Installs NICE CXone Agent Workspace inside Kustomer, where Kustomer records show in the customer card and interaction data is saved back through Kustomer workflows.
Kustomer (Agent Workspace). Shares contact and interaction data between Kustomer and NICE CXone Agent Workspace, so agents see Kustomer records during contacts and updates flow back through configured workflows.
Oracle Siebel CRM. Adds Synqed's connector between NICE CXone and Siebel, popping a pre-filled Siebel form for each voice or chat interaction, enabling click-to-dial and writing notes and transcripts back.
Epic. Embeds a call-control toolbar in the Epic EHR through AMC Technology's DaVinci for NICE CXone, with screen pops, call routing, wrap-up codes and customizable call notes.
Epic (NovelVox CTI Connector). Embeds NovelVox's CTI connector inside Epic and Epic Cheers so agents get automatic patient screen pops, caller authentication, in-app call controls, directories and click-to-dial.
Epic (SpinSci Patient Assist). Embeds the NICE CXone workspace inside Epic through SpinSci Patient Assist, popping the verified caller's Epic record and writing scheduling, refill and referral updates back in real time.
Show the other 9 CRM & Sales toolsShowing all 15 CRM & Sales tools
Oracle CX. Connects NICE CXone with Oracle CX Sales, Oracle CX Service and Siebel through AMC Technology's DaVinci, adding screen pops, click-to-dial and logging of calls and interactions.
Oracle CX (Synqed connector). Pops pre-filled Oracle Fusion Cloud forms for NICE CXone interactions through Synqed's connector, using Oracle's own disambiguation tool when several records match, and offers click-to-dial.
Salesforce Einstein (performance analytics). Links NICE CXone interaction data to Salesforce objects automatically so Salesforce Einstein can analyze the blended data and suggest ways to improve contact center performance.
Salesforce Einstein. Connects Salesforce Einstein chat bots to NICE CXone digital chats through Virtual Agent Hub, in public preview, and can voice-enable them with custom scripting and speech services.
CDK Global. Pops CDK Global vehicle history, service records and warranty details into NICE CXone as calls arrive and writes service appointment changes back to CDK, through NovelVox's Agent Accelerator.
Cox Automotive. Brings Cox Automotive vehicle, warranty, inventory and lead history into NICE CXone during calls and lets agents book, move or cancel service appointments that write back to Cox, via NovelVox.
Reynolds & Reynolds. Surfaces Reynolds & Reynolds vehicle, service and warranty records in NICE CXone when calls come in and syncs service appointment bookings back in real time, through NovelVox's Agent Accelerator.
SAP Customer Experience. Brings NICE CXone screen pops, click-to-dial and note syncing into SAP C/4HANA with Synqed's connector, and saves each resolved chat's transcript to the SAP record.
Productivity & Collaboration
25 listings · 16 tools · the 6 most widely listed firstMicrosoft Teams (Agent Workspace for Teams). Embeds NICE CXone's Agent Workspace app in Microsoft Teams, where agents handle calls, chats, email, SMS and social messages and their states stay in sync with the NICE CXone ACD.
Microsoft Teams (digital channel). Lets NICE CXone agents answer technical support questions that customers send through Microsoft Teams, with one Teams tenant ID per digital channel and an Azure subscription required.
Microsoft Teams (Direct Routing). Connects NICE CXone routing and the agent application to Microsoft Teams through Direct Routing on the Microsoft 365 tenant, set up with a NICE account representative.
Microsoft Teams (presence sync). Keeps agent states in step between the NICE CXone ACD and Microsoft Teams with publisher, subscriber or two-way rules, using Microsoft subscriptions that each cover 650 users.
Microsoft Teams (call recording). Records Microsoft Teams calls in NICE CXone through a NICE recording bot, deployed by NICE in its Azure account, that carries both call events and media, in mono or stereo.
Microsoft Teams (directory sync). Lets NICE CXone agents look up Microsoft Teams contacts and see their presence in real time from MAX or Agent Workspace through Advanced Directory Sync, consulting them in one click.
Microsoft Excel. Connects Microsoft Excel 2013 or later to a NICE CXone tenant's data model through Direct Data Access, so analysts build custom reports with PivotTables and DAX.
Microsoft SharePoint. Syncs pages, lists and selected document libraries from Microsoft SharePoint sites into a NICE CXone Knowledge Hub knowledge base once a day, using OAuth through an Azure app registration.
RingCentral (presence sync). Syncs RingCentral On Call, DND and In Meeting states with NICE CXone agent states after partner registration with NICE CXone Support, with users mapped automatically or by hand.
RingCentral (directory sync). Shows RingCentral directory contacts and their real-time presence inside NICE CXone MAX or Agent Workspace via Advanced Directory Sync, with filters and up to five directories per tenant.
Zoom. Matches agent states between NICE CXone and Zoom through a Zoom Server-to-Server OAuth app whose event notifications reach NICE CXone, with rules mapping each state.
Zoom (directory sync). Pulls Zoom contacts, with live presence and fields like job titles or calendars, into NICE CXone agent apps through Advanced Directory Sync, so agents can consult them without switching apps.
Show the other 10 Productivity & Collaboration toolsShowing all 16 Productivity & Collaboration tools
Confluence. Connects Confluence to a NICE CXone Knowledge Hub knowledge base, authenticated with an Atlassian API token or OAuth 2.0 (3LO) credentials set up by a developer using Python.
Cisco Unified Communications Manager. Captures Cisco calls in NICE CXone multi-ACD recording through JTAPI CTI events and IP phone (BiB) or network-based recording via CUBE and other SBCs, certified for CUCM 14 and 15.
Cisco Unified Communications Manager (SOFTEL Status Sync). Feeds the state of every Cisco telephony line an agent uses into NICE CXone routing and MAX through SOFTEL's Status Sync, so calls are not routed to agents busy on a second line.
Mitel Unify. Mirrors agent availability between NICE CXone and Unify through presence rules assigned to teams or users, once NICE CXone Support registers the partner platform.
Mitel Unify (directory sync). Adds Unify contacts and presence to NICE CXone agent applications through Advanced Directory Sync, where a single directory can mix fields from two partner platforms.
BusinessOptix. Syncs process data from a BusinessOptix library into a NICE CXone Knowledge Hub knowledge base with a custom connector that moves only new or changed records on each run.
Mobile One. Lets mobile workers take NICE CXone voice interactions over WebRTC in Ideal Systems' Mobile One app for iOS and Android, with agent status kept in sync with CXone.
OpsTel SPEED. Applies temporary agent skill, priority and proficiency changes in NICE CXone from OpsTel SPEED, scheduled ahead if needed, and rolls them back automatically when the period ends.
TernioSwitch. Extends NICE to agents' mobile devices with the TernioSwitch app, which loads skills, unavailable codes and address books from NICE and routes calls, chats and SMS through NICE for recording.
Thrive Global. Triggers Thrive Global's 60-second Thrive Reset videos in the NICE CXone agent workflow after stressful moments, such as consecutive calls or long calls, with an admin dashboard of usage.
8 more categories
Open one to see its toolsDeveloper Tools & APIs
11 listings
Google Dialogflow (CX VoiceStream). Streams call audio both ways between NICE CXone and a Google Dialogflow CX voice agent over a single real-time stream, instead of exchanging individual utterances.
Google Dialogflow (CX). Passes NICE CXone voice and digital chat utterances to Google Dialogflow CX virtual agents through Virtual Agent Hub, for large bots that reuse intents without contexts.
Google Dialogflow (ES). Links NICE CXone voice and chat channels to Google Dialogflow ES virtual agents, a flat intent-and-context model for small, simple bots, with contexts passed in the Studio payload.
Azure Communication Services. Connects NICE CXone Agent Workspace to your own Azure Communication Services resource so agents sign in with their Microsoft Teams email and get Teams-like call controls, in public preview.
Amazon Lex. Connects Amazon Lex V2 voice and chat bots to NICE CXone through Virtual Agent Hub and Studio scripts, passing each contact utterance to the bot and returning its replies.
Azure AI Bot Service. Connects Microsoft Azure Bot Service voice and chat virtual agents to NICE CXone contacts through Virtual Agent Hub and Studio scripting, as a public preview.
Show the other 3 Developer Tools & APIs toolsShowing all 9 Developer Tools & APIs tools
Synqed MCP Gateway. Gives NICE's Cognigy AI agents one Synqed gateway URL for MCP tool calls, with Synqed handling authentication, permission checks and routing to connected SaaS apps.
Mobile & Push
9 listings
WhatsApp (digital channel). Handles WhatsApp conversations in NICE CXone, with agents replying in text or images and starting contact outside the 24-hour window through approved outbound templates.
WhatsApp (Proactive WhatsApp). Starts two-way WhatsApp conversations with contacts from NICE CXone Personal Connection, using Meta-approved templates and a registered WhatsApp Business number, similar to Proactive SMS.
Facebook Messenger. Lets NICE CXone agents send and receive Facebook Messenger messages with attachments, rich links, quick replies and list pickers, replying up to seven days after a customer writes.
Apple Messages for Business. Lets NICE CXone agents receive and answer Apple Messages for Business conversations, with attachments, Apple plug-ins and interactive templates for appointments or payments, once approved.
Data Infrastructure
8 listings
Azure Blob Storage. Writes new NICE CXone recordings and interaction files to your own Microsoft Azure storage instead of default Cloud Storage, leaving encryption and access keys to you.
Amazon Kinesis. Streams NICE CXone IVR logs to a Kinesis data stream in your AWS account, in PROTO, JSON or AVRO formats, for your own consumers to subscribe to.
Microsoft SQL Server. Lets NICE CXone Studio scripts query a corporate Microsoft SQL Server database through the Windows-based DB Connector service, for IVR lookups like account balances or preferred routing.
SAP S/4HANA. Lets agents dial from SAP S/4HANA fields and see a pre-filled S/4HANA form when NICE CXone interactions arrive, through Synqed's connector, which also syncs notes and saves chat transcripts.
Security & Privacy
8 listings
PCI Pal. Lets agents take card payments on live NICE calls with PCI Pal, masking keypad tones or recognizing spoken digits so the agent never sees or hears the card details.
PCI Pal (automated payments). Embeds PCI Pal Click, Speak and Key to Pay into NICE CXone IVR, chatbot and digital journeys so customers pay by link, voice or keypad without card data reaching the contact center.
Auraya EVA. Verifies caller identity inside NICE CXone with Auraya's EVA voice biometrics in real time, through a native integration that switches on EVA's voice biometric services with little setup.
Gryphon AI. Checks each outbound NICE CXone dial against DNC, TCPA and collections rules in real time through a Gryphon AI Studio action at the point of dial.
Mutare Voice Traffic Filter. Screens inbound calls at the network edge with Mutare's Voice Traffic Filter, blocking spam, scam and spoofed calls before they reach the NICE CXone IVR or agents.
Analytics & BI
6 listings
iBenchmark. Sends NICE contact center data to BenchmarkPortal's database over a secure API for iBenchmark, which turns it into automated monthly benchmarking reports and trend tracking.
Touchpoint One Acuity. Ingests NICE performance data alongside other CCaaS, WFM, QA and CRM sources into Touchpoint One's Acuity, feeding its dashboards, scorecards, coaching records and gamification.
E-commerce
3 listings
C3 Payment. Lets NICE CXone agents send secure C3 Payment links by email, text, chat or DTMF during calls and follow each payment's status without seeing card numbers.
Govolution. Presents each caller's payment history from Govolution's Velocity to inContact agents through an IVR integration, for agent-assisted payments that keep the contact center out of PCI scope.
Engagement & Feedback
3 listings
Google Business Profile. Brings public reviews and comments on your Google Places business listings into NICE CXone for agents to answer, and also supports listening-only channels for other listings.
Apple App Store. Pulls Apple App Store reviews of your apps or competitors' apps into NICE CXone Digital Experience every 24 hours for monitoring and routing, without replying.
Google Play. Pulls public Google Play reviews and comments on your Android app into NICE CXone so agents can reply, authorized through a Google OAuth client for the Play Android Developer API.
Integration catalog breadth
Distinct tools documented per platform: the five largest of 44, then NICE and its neighbours. Breadth counts what a catalog lists; it says nothing about how deep, current or well-built each connector is.
- 1Tealium636
- 2Segment (Twilio)459
- 3Klaviyo395
- 4Hightouch296
- 5ActionIQ (Uniphore)293
- 15Amperity113
- 16NICE108
- 17Bloomreach102
Related CdpHub research
Independent analysis by Ed Thomas, built on the same directory data.
Integration intelIntegration Coverage Report: October 2026Oct 2026 · 8 min readPlatform reviewCDP Market Landscape 2026Oct 2026 · 14 min readResearch reportCDP Vendor Evaluation FrameworkOct 2026 · 6 min readAbout these numbers
CdpHub documents each integration from the platform's own catalog and records which way data flows and where the integration runs. A tool can appear several times when a platform lists more than one connector for it, so listings can outnumber tools. A listing that runs in more than one mode counts in each, so the mode counts can add up to more than the listings. "Listed on 27 of 44 CDPs" counts every platform in the directory that lists the tool; the listing count beside it is NICE's alone. Counts are updated as catalogs change; this page reflects the directory as of October 17, 2026. CdpHub is independent and not affiliated with NICE.
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