Odie (formerly Totango) integrations

Snowflake. Loads Snowflake data into Totango through JDBC with a read-only role, signing in by password or key pair, and works with Snowflake shared databases too.

Amazon S3. Reads data files from an Amazon S3 bucket into Totango with access keys or an AWS role trusting Totango's account, granted object get and bucket list permissions.

BigQuery. Runs read-only SQL queries against BigQuery from Totango's Customer Data Hub, authenticating with an uploaded key for a service account given Viewer and BigQuery Data Viewer roles.

Amazon Redshift. Retrieves Amazon Redshift schema tables into Totango with SQL, signing in as a user in a read-only group that has select rights on the schema.

Google Cloud Storage. Connects Totango to a Google Cloud Storage bucket through its S3-compatible interface with HMAC keys, granting a service account object get and list roles.

Databricks. Links Totango to a Databricks workspace with a personal access token, host name and HTTP path, so lakehouse data can feed standard Customer Data Hub jobs.

Slack (SuccessPlay webhook). Sends Totango SuccessPlay messages, like NPS survey responses with account and user details, to a Slack channel through an incoming webhook and Block Kit JSON.

Slack (Zoe bot). Installs the Zoe app from the Slack app directory so Slack users can look up Totango accounts and shared segments, scoped to the Totango teams the bot joins.

Microsoft Teams (SuccessPlay webhook). Posts Totango SuccessPlay alerts, such as new NPS responses, to a Microsoft Teams channel through an incoming webhook using MessageCard or Adaptive Card JSON.

Microsoft Teams (Totango bot). Lets Microsoft Teams users query Totango account data through the Totango bot from Microsoft AppSource, without a Totango license, for accounts of the Totango teams it joins.

Microsoft Teams (call recordings). Creates Totango touchpoints from recorded Microsoft Teams meetings through an Azure app with Microsoft Graph permissions, for organizers holding a Teams Premium license.

Jira. Imports Jira issues and Jira Service Management requests into Totango collections using JQL filters and a read-only OAuth app, matched to accounts by organization ID.

Gmail (mailbox sync). Turns Gmail messages with Totango contacts into touchpoints once an admin enables the connector and users link their mailboxes, starting with the last 30 days of mail.

Gmail (Touchpoint Connect). Logs sent Gmail messages as Totango touchpoints through the Touchpoint Connect Chrome extension, which looks up accounts and contacts in a draft and copies Totango in Bcc.

Outlook (calendar). Adds a Totango task for each Outlook 365 meeting with Totango contacts in the coming 30 days and carries reschedules over, once enabled globally and connected per user.

Outlook (Touchpoint Connect). Logs emails sent from Outlook as Totango touchpoints with the Touchpoint Connect add-in, deployed from the Microsoft admin center, which finds accounts and contacts while composing.

Google Calendar. Creates Totango tasks for Google Calendar meetings scheduled with Totango contacts over the coming 30 days, after an admin enables it and each user connects a calendar.

Zoom. Records Zoom webinar registrations and attendance on Totango users as date attributes and usage events, sent by a webhook-only Zoom app with event subscriptions.

Salesforce (embedded app). Adds a Totango tab to Salesforce through a managed package, which needs an Enterprise or Unlimited license, so licensed Totango users can open Totango there.

Salesforce (insights widget). Shows Totango health, engagement, usage and account tags in a Visualforce widget on Salesforce account layouts, fed by an outbound insights job and readable without a Totango license.

Salesforce (CRM sync). Imports Salesforce accounts, users, tasks, touchpoints and, with an add-on, opportunities into Totango on a schedule, and exports tasks, touchpoints, insights and users to Salesforce.

Salesforce (aggregated data). Pulls grouped SOQL results, such as counts of open opportunities or summed closed-won value, from Salesforce into Totango accounts, users or collections through an aggregation connection.

HubSpot. Imports HubSpot companies, contacts, deals, tasks, notes and calls into Totango over OAuth, and sends Totango tasks and touchpoints back to HubSpot as engagements.

Microsoft Dynamics. Connects Totango to Microsoft Dynamics 365 through an Azure Active Directory app and OAuth, so Customer Data Hub jobs can query Dynamics records using OData filters.

Zoho CRM. Imports Zoho CRM accounts, contacts and records such as deals or campaigns into Totango with COQL filters over the Zoho V2 APIs, and can write Totango attributes back.

ZoomInfo. Shows ZoomInfo information in the external links of Totango account profiles and lets SuccessPlays alert on key contacts who change jobs, configured by Totango professional services.

Gong. Creates Totango web meeting touchpoints from Gong calls with the recording link, brief, key points and action items, authenticating with a Gong access key and secret.

Chorus. Logs Chorus meetings as Totango touchpoints, with the Chorus summary as content and attendees matched by email, using an admin-issued token and an inbound touchpoint job.