Zendesk integrations across CDPs

Zendesk

Destination. Sends Real-Time CDP audiences to Zendesk, creating or updating contacts through the Zendesk Contacts API so service agents have current customer details.

Events API. Sends Edge Network events server-side to the Zendesk Events API through event forwarding, recording customer profile interactions for downstream analysis and action.

Source. Brings Zendesk user records into Experience Platform through Zendesk's Search API export.

Destination. Creates or updates Zendesk users from Amperity with order history, loyalty status and other details for support agents.

Source. Pulls customer support histories from Zendesk into Amperity through its API, to tie them to customer profiles.

Shows Bloomreach customer data in a Zendesk sidebar app, sends Zendesk ticket events to Bloomreach through a webhook, and creates or updates Zendesk users from Bloomreach.

Imports Zendesk user data and ticket events into BlueConic profiles and timelines on a schedule, optionally limited to tickets created after a chosen date.

Exports customer attributes from Blueshift campaign journeys to Zendesk to create tickets, add ticket comments or create users, through OAuth and cloud app templates.

Chat. Runs two-way SMS support between Braze and Zendesk, opening a ticket for each request and sending agent replies out through an API-triggered Braze SMS campaign.

Support. Creates Zendesk tickets from Braze webhooks when users engage with journeys, and sends Zendesk ticket events back to Braze profiles using a shared user ID.

Creates Zendesk support tickets from CleverTap webhook campaigns with a Zendesk API token, for example when a user gives negative feedback in a rating in-app campaign.

Custom objects. Fills an existing Zendesk custom object with records from a DinMo model, matched by external ID with a required name, inserting new records in upsert mode.

Users. Updates Zendesk user attributes from DinMo segments, matched on a field you choose such as email, optionally creating new users and adding custom attributes.

Source. Copies Zendesk Support tickets, satisfaction ratings, users and agent status history through DinMo Ingest, using parallel API calls and a webhook it registers with Zendesk.

Syncs Zendesk users, organizations, tickets, ticket comments and custom objects from Fivetran Activations, using bulk import endpoints for users.

Syncs user events and attributes from your warehouse into Zendesk for support agents.

Loads Zendesk support data, like tickets created or solved and satisfaction scores, into Insider One profiles via API payloads, scheduled file drops or S3 uploads that you build.

Creates Zendesk tickets from replies to Klaviyo campaigns and flows so agents answer in one place, and syncs ticket data to Klaviyo for segments and winback flows.

Adds and updates Listrak contacts from Zendesk users through a Zapier zap, flagging them with a profile field so follow-up campaigns can target them.

Pulls Zendesk users and tickets into Lytics every 15 minutes and updates Zendesk user profiles daily with Lytics fields and audience membership as attributes.

Events. Forwards mParticle user attributes and events to Zendesk, giving support agents more context about each customer.

Feed. Brings Zendesk support events, such as ticket updates, into mParticle as a feed.

Frontline Agent Console. Creates and assigns Zendesk tickets for inbound NICE CXone contacts by ANI or custom fields through Frontline's embedded console, saving chat transcripts, mapped fields and dispositions.

Agent Embedded. Sets up the embedded NICE CXone Agent Workspace in Zendesk, sharing contact and interaction data with Zendesk records through standard or enhanced workflow execution in Studio.

Agent Workspace. Connects Zendesk with NICE CXone Agent Workspace so Zendesk records appear in the agent's customer card and data captured in Agent Workspace is written to Zendesk records.

AMC DaVinci. Links NICE CXone to Zendesk through AMC Technology's DaVinci so agents click to dial from Zendesk, get screen pops there and have each call and interaction logged.

CRM Ticketing. Brings Zendesk users and their solved tickets into NICE CXone with the One-Connector, where tickets can be searched and evaluated with Quality Management for up to 90 days.

Knowledge Hub. Hooks Zendesk up to NICE CXone Knowledge Hub as a knowledge source using an OAuth client created in Zendesk Admin Center and tokens generated with Python.

Totango app. Puts a Totango widget on Zendesk ticket pages, installed from the Zendesk Marketplace with a Totango API token, so agents see chosen account attributes and tags.

Ticket data. Syncs Zendesk ticket counts, high and urgent ticket events and optional satisfaction scores into Totango through read-only OAuth, matching Zendesk organizations to accounts.

Updates Ometria contacts with Zendesk ticket and satisfaction data, triggers automations when tickets close and shows Ometria data in the Ometria for Zendesk app.

Imports Zendesk users, ticket activity and satisfaction ratings into ODP, starting with a full import and then updating every 15 minutes, for segmentation and campaign personalization.

Creates and updates Zendesk users and organizations from RudderStack identify and group calls, and forwards tracked events to Zendesk.

Brings Zendesk tickets and other tables, or help center articles as unstructured content, into Data 360 in batches or through Zero Copy query federation (beta).

Gives Zendesk agents the full SAP Emarsys contact profile and passes Zendesk service interactions back to Emarsys for segmentation, automations and revenue reporting.

Destination. Sends identify, track and group calls from Segment to Zendesk for customer success in cloud mode.

Source. Pulls Zendesk objects into Segment on a schedule for syncing to a warehouse.

Sends Zendesk ticket creation and update events to Snowplow through an HTTP target and trigger, with requester, assignee, submitter and current user details attached as contexts.

Export. Creates Zendesk Sunshine events for profiles, profile IDs or user IDs from Treasure Data job results or Audience Studio activations, with event properties as JSON.

Import. Imports Zendesk tickets, ticket events and metrics, users, organizations, NPS scores, custom object records, user events and chat data into Treasure Data, with incremental time windows.

Creates Zendesk customers from Zeta through a Channel Manager channel following Zendesk's Events API, authenticated with a ZIS connection, from Experiences or broadcasts.