Tool · Customer Support
ServiceNow integrations across CDPs
Directory data as of October 18, 2026
7 of the 44 customer data platforms in the CdpHub directory list an integration with ServiceNow, with 13 listings between them. Of those platforms, 1 both sends data to ServiceNow and reads from it, 3 only send data to it and 3 only read from it. 11 can run server-side and 1 in the warehouse. 12 of the 13 listings link to their platform's own documentation.
Which CDPs list ServiceNow
7 of 44- ActionIQ (reads from ServiceNow)
- Adobe (reads from ServiceNow)
- Hightouch (sends data to ServiceNow)
- NICE (sends data to ServiceNow and reads from it)
- Odie (sends data to ServiceNow)
- Salesforce (reads from ServiceNow)
- Zeta Global (sends data to ServiceNow)
Not listed by 37 CDPs: 6sense, Amperity, Bloomreach, BlueConic, Blueshift, Braze, CaliberMind, Chord, CleverTap, DinMo, Fivetran Activations, Informatica, Insider One, Klaviyo, Leadspace, Lexer, Listrak, Lytics, Microsoft Dynamics 365 Customer Insights, mParticle, Ometria, Optimizely, Oracle, Redpoint Global, RudderStack, SAP CDP, SAP Engagement Cloud, SAS, Segment, Simon Data, Snowplow, Spotler ActivatePro, Tealium, Teradata, Treasure AI, Upland BlueVenn and Zeotap.
How each CDP connects to ServiceNow
7 CDPs · 13 listingsActionIQ (reads from ServiceNow)1 listing
ServiceNow
Adobe Experience Platform (reads from ServiceNow)1 listing
Brings ServiceNow data into Experience Platform as a third-party customer success source, configured through the Flow Service API or the UI.
Hightouch (sends data to ServiceNow)1 listing
Syncs warehouse data such as customer and support records into ServiceNow for IT workflows.
NICE (sends data to ServiceNow and reads from it)7 listings
Agent Embedded. Embeds NICE CXone Agent Workspace in ServiceNow so agents see ServiceNow records during contacts and NICE CXone interaction data is written to them, with optional reskill scripting.
Agent Workspace. Puts ServiceNow records in front of NICE CXone Agent Workspace agents and saves interaction data into ServiceNow through workflows run from a modified Studio script.
AMC DaVinci. Brings NICE CXone screen pops, presence and telephony control into ServiceNow with AMC Technology's DaVinci toolkit, which also logs call activities and can transcribe calls live.
Skybox ServiceNow Agent. Runs a NICE CXone agent interface inside ServiceNow through Skybox, popping incidents or incident lists per interaction, logging call data and dispositions, and offering click-to-call.
SOFTEL. Routes identified NICE CXone callers using their ServiceNow profile or incident and writes CXone interaction data into ServiceNow records and incidents when calls come in, built by SOFTEL.
Unified Agent Workspace. Brings NICE CXone voice calls, chats and digital messages into the ServiceNow workspace with softphone controls, live transcripts, customer context and presence that syncs with NICE CXone.
Knowledge Hub. Adds ServiceNow as a knowledge source for NICE CXone Knowledge Hub through an OAuth application registered in ServiceNow, signed in from Knowledge Hub.
Odie (sends data to ServiceNow)1 listing
Opens Totango user and account insights, such as health, usage and recent touchpoints, from the caller field of ServiceNow incidents through the Zoe app and a Totango API token.
Salesforce Data 360 (reads from ServiceNow)1 listing
Brings ServiceNow tables, such as incidents, change requests and configuration items, into Data 360 in batches or through Zero Copy query federation (beta).
Zeta Global (sends data to ServiceNow)1 listing
Creates ServiceNow customers from Zeta campaigns through a Channel Manager channel referenced to ServiceNow's Consumer API, run from Experiences or broadcasts.
Other Customer Support tools
All tools on two or more CDPs →About these numbers
CdpHub documents each integration from the platform's own catalog, so a listing records what the platform says it supports, not a test of the connector. Each one notes which way data flows and where the integration runs. A platform can list more than one connector for ServiceNow, so listings can outnumber platforms; a platform that both sends data to ServiceNow and reads from it is counted once, as doing both. The rank orders all 2,309 tools in the directory by how many platforms list them; tools listed on the same number of platforms share a rank. Counts are updated as catalogs change; this page reflects the directory as of October 18, 2026. CdpHub is independent and not affiliated with ServiceNow or any platform listed.
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