Tool · Customer Support
Genesys integrations across CDPs
Directory data as of October 18, 2026
5 of the 44 customer data platforms in the CdpHub directory list an integration with Genesys, with 7 listings between them. Of those platforms, 1 both sends data to Genesys and reads from it, 3 only send data to it and 1 only reads from it. 3 can run server-side, 3 client-side and 1 in the warehouse. Every listing links to its platform's own documentation.
Which CDPs list Genesys
5 of 44- Adobe (sends data to Genesys)
- Hightouch (sends data to Genesys)
- Insider One (sends data to Genesys and reads from it)
- NICE (reads from Genesys)
- Tealium (sends data to Genesys)
Not listed by 39 CDPs: 6sense, ActionIQ, Amperity, Bloomreach, BlueConic, Blueshift, Braze, CaliberMind, Chord, CleverTap, DinMo, Fivetran Activations, Informatica, Klaviyo, Leadspace, Lexer, Listrak, Lytics, Microsoft Dynamics 365 Customer Insights, mParticle, Odie, Ometria, Optimizely, Oracle, Redpoint Global, RudderStack, Salesforce Data 360, SAP CDP, SAP Engagement Cloud, SAS, Segment, Simon Data, Snowplow, Spotler ActivatePro, Teradata, Treasure AI, Upland BlueVenn, Zeotap and Zeta Global.
How each CDP connects to Genesys
5 CDPs · 7 listingsAdobe Experience Platform (sends data to Genesys)1 listing
Predictive Engagement. Adds Genesys Predictive Engagement's tracking snippet through Adobe tags to capture journey events like pageviews and form entries, plus custom events set in rules.
Hightouch (sends data to Genesys)1 listing
Creates and updates external contacts and organizations in Genesys Cloud from warehouse data.
Insider One (sends data to Genesys and reads from it)2 listings
Contact center handover. Hands chatbot conversations from Insider One's MindBehind conversational platform to Genesys Cloud agents through Open Messaging with an OAuth client, ending the Genesys side when chats close.
Data import. Imports Genesys Cloud contact center interactions and satisfaction values into Insider One with an extract your team builds, delivered by upsert API calls, FTP/SFTP or Amazon S3.
NICE (reads from Genesys)1 listing
Records Genesys calls in NICE CXone by pairing the Genesys SIP Server for CTI events with SIPREC media through an AudioCodes session border controller.
Tealium (sends data to Genesys)2 listings
Chat Widget tag. Adds Genesys Widgets through Tealium iQ to offer web chat on your site, with a chosen version, region, theme and language and optional user data.
Web Messaging tag. Adds Genesys Cloud Web Messaging through Tealium iQ so visitors can message a bot or an agent in conversations that can continue later.
Other Customer Support tools
All tools on two or more CDPs →About these numbers
CdpHub documents each integration from the platform's own catalog, so a listing records what the platform says it supports, not a test of the connector. Each one notes which way data flows and where the integration runs. A platform can list more than one connector for Genesys, so listings can outnumber platforms; a platform that both sends data to Genesys and reads from it is counted once, as doing both. The rank orders all 2,365 tools in the directory by how many platforms list them; tools listed on the same number of platforms share a rank. Counts are updated as catalogs change; this page reflects the directory as of October 18, 2026. CdpHub is independent and not affiliated with Genesys or any platform listed.
Connecting Genesys to a CDP?
Vendor-neutral help choosing the CDP that fits how you use Genesys, and getting the connection running in your stack.